Summary
- In the FortiSafe Antivirus app: Settings › Account › Delete account.
- Without the app at hand: write to privacy@fortisafe.net from the account's email address.
- Deleting the account does not cancel a subscription bought on Google Play: cancel it in the Play Store too.
1. In the app
Open FortiSafe Antivirus, go to Settings › Account and choose Delete account. The deletion happens right away, without talking to anyone.
If you use the app without an account, there is no account to delete: the app's data stays only on the device and is erased when you uninstall the app.
2. By email
Write to privacy@fortisafe.net from the account's email address, asking for the deletion. We answer within 15 days. To protect you, we may ask you to confirm the request with a code sent to that address.
3. What we delete
- your email address and the account record;
- the devices on which you turned protection on, and the record of each device being added and removed;
- open sessions and sign-in codes.
The FortiSafe account is the same one used by FortiSafe VPN. Deleting the account also ends access to the VPN, if you use the VPN with this account, and disconnects its devices.
4. What stays on record
These records remain after the deletion, each for its own period:
| What | For how long | Why |
|---|---|---|
| Records of access to our systems: date, time and IP address of each access to the account | 6 months | Brazilian Internet Civil Framework (Marco Civil da Internet), art. 15 |
| Subscription record: the buyer's email address and country, and what was charged | Up to 5 years after the subscription ends | Tax obligation |
| Only for purchases through the website: proof of the documents you accepted and the notices we sent, with a copy of your email | Up to 5 years after deletion | Proof that some US state laws ask for, and defense in a possible dispute |
| Only for purchases through the website: refusals and payments held because of location, without the IP address; for a held payment, with a copy of your email | 10 years | US sanctions laws |
None of this includes your files, their names or the list of your apps: these never leave your device, before or after the deletion.
5. More information
Everything we keep and for how long is in the FortiSafe Antivirus Privacy Policy.