Refund Policy
Version 1.2 · Effective
In short
- Bought on our website: 7 days from each charge, in any country, with a full refund.
- Bought on the App Store, Google Play or Amazon: the store handles the refund.
- No reason needed, and the money goes back to the payment method you used.
1. Website purchases in Brazil
Under the right of withdrawal in Brazil's Consumer Protection Code (art. 49), you can cancel within 7 days of a purchase or renewal, without giving a reason. We refund the full amount paid.
2. Website purchases in all other countries
The same rule applies outside Brazil: you have 7 days from each charge — your first purchase and every renewal — to request a full refund, no reason needed. If your local law grants a longer period, the legal period applies.
3. App store purchases
On the App Store, Google Play and Amazon, the store receives your payment, and only the store can refund it. Request it there:
- App Store: reportaproblem.apple.com.
- Google Play: in the order history of your Google account.
- Amazon: in the subscription settings of your Amazon account.
If a store refuses a refund your local law guarantees — such as the 7 days in Brazil — contact us and we'll help sort it out.
4. How to request a refund
Email support@fortisafe.net from your account email and say you want a refund. You don't need to explain why.
We confirm your request within 2 business days and issue the refund within 10 business days. How long it takes to show up depends on your bank or card.
5. What happens next
Once refunded, your subscription ends immediately and your devices are disconnected from the network.
In cases of abuse — for example, repeated purchases and refunds to use the service without paying — we may decline further refunds, always respecting the rights your local law guarantees.