Terms of Service

1. Who we are and what these terms are

These terms govern your use of FortiSafe VPN — website, apps and network — provided by Tascom Global Network LLC, a limited liability company registered in the State of Florida, United States (No. L17000240494), located at 13057 Gabor Ave, Orlando, FL 32827. By creating an account or subscribing, you agree to them and to our Privacy Policy.

2. The service

FortiSafe creates an encrypted connection between your device and a server on our network, which is operated by a specialized provider. The list of countries and servers may change over time: your plan gives you connection to those available at any given moment, not to a specific country.

We work to keep the service always available, but interruptions may happen due to maintenance, third-party failures or causes beyond our control. We don't guarantee that any particular service — a bank, streaming platform or game — will accept VPN connections: many block them.

3. Your account

• You must be 18 or older.
• You sign in with a code sent to your email. Keep that email secure: whoever controls it controls the account.
• Each subscription allows the number of simultaneous devices stated in the plan. The account is personal and may not be resold.

4. Subscription, price and renewal

• Before you pay, you see the price, currency, billing period and any applicable taxes.
• If you pay with PIX, the period (monthly or annual) is paid upfront and doesn't renew on its own: to continue after it ends, you make a new payment. Nothing is charged unless you pay.
• If you pay with crypto (USDT or USDC, Bitcoin, Lightning or Liquid), the period is paid upfront and doesn't renew on its own, just like PIX. The price is the one on the website's price table, in reais in Brazil and in US dollars elsewhere; the crypto amount is calculated when you generate the payment and is valid until the deadline shown on screen. Send exactly that amount, in the currency and on the network shown: a blockchain transaction cannot be reversed, and anything sent in another currency or on another network may be lost with no way for us to recover it. If less than the requested amount arrives, access is granted only once the amount is completed; if it arrives after the deadline, access may not be granted automatically. In either case, write to support@fortisafe.net and we will sort it out. Network fees for sending are paid by the sender. The dedicated IP cannot be paid with crypto.
• If you pay with a credit card in reais, each period is paid upfront and renews automatically only if you choose, at checkout, to save the card for that.
• If you pay with an international card, your subscription renews automatically for the same period and the same amount in US dollars, on the same card, until you cancel. The renewal is charged on the date your paid period ends.
• For annual subscriptions with automatic renewal, we email you between 30 and 40 days before the charge, with its date and how to cancel. You can cancel up to that date. If the law of the US state where you live asks for a different period, we notify you within that period. For monthly subscriptions with automatic renewal, we send one reminder a year.
• If a renewal charge is declined, we try again over the following days. If it isn't paid, your access ends at the end of the period already paid, and nothing else is charged.
• If the price changes, we tell you at least 30 days before you're charged the new price and again between 7 and 30 days before, and you can cancel up to the charge.
• If you pay with PIX or a credit card in reais, you pay exactly the advertised price in reais: no IOF tax is added.
• If you pay with an international card, you're charged in US dollars (US$). Your card's bank may add taxes or fees and convert at its own rate; those are the bank's, not ours. On the payment page, the payment processor may offer to charge you in your local currency, converted by it: in that case, the local amount shown before you confirm is what you pay.
• On your international card statement, the charge shows as TASCOM GLOBAL NETWORK, the company that operates FortiSafe.
• Partner coupon: gives a discount only on the first charge of the plan; renewals and later purchases are at full price. It applies to people without an active subscription, one coupon per purchase, and cannot be combined with another discount. Whoever promotes a coupon cannot use it for themselves. It doesn't apply to the Global and Brazil + Global plans.
• Purchases made on the App Store, Google Play or Amazon also follow the store's billing and renewal rules.

5. Cancellation

You can cancel anytime, with no fee: in My account on our website or, if you bought through a store, in that store. Renewal stops, and the service keeps working until the end of the period you've already paid for. If you change your mind before it ends, you can turn renewal back on in the same place. With PIX or crypto there's no renewal to cancel: your access ends at the end of the paid period.

For refunds, see our Refund Policy.

6. Dedicated IP

What it is. A dedicated IP is an internet address exclusive to you on FortiSafe, tied to one device in your account — which can be a router. It is bought separately, on the website, and works while your plan is active: if the plan ends, the dedicated IP stops with it, even if it is paid for.

Where it works. Only on the servers in Brazil. The device with the dedicated IP always connects through the IP's server.

Price and billing. R$ 100.00 per month or R$ 1,000.00 per year in Brazil; US$ 19.99 per month or US$ 199.90 per year in other countries. It is billed separately from the plan, with its own due date. With PIX there is no automatic renewal: we remind you before it ends. With a card in reais, renewal is automatic if you save the card; with an international card, it is automatic. You turn renewal off in My account. Coupons and partner codes do not apply to the dedicated IP.

Which IP. The IP is chosen automatically from those available. We do not guarantee a specific number, and the address may have been used before by another customer.

One device. The dedicated IP works on one device at a time. You can change the device once every 30 days in your account; otherwise, through support. If the device is removed, the IP stays yours until you choose another one.

Ports. You can open up to 10 inbound ports, TCP or UDP. Ports 23, 25, 80, 135 to 139, 443, 445, 1900 and 11211 cannot be opened. Opening a port exposes your device to connections coming from the internet: the security of what you make available is your responsibility.

Prohibited uses. With a dedicated IP, you may not: run a mail server or send bulk messages; host a public service at scale; run an open proxy; resell, rent or share the IP with others; scan networks or attack systems. The other usage rules in these Terms still apply.

Abuse complaints. On the first abuse complaint about your IP, we let you know. On the second within 90 days, we suspend the dedicated IP — the device has no connection and the ports close — until support reviews the case. The suspension does not pause the paid period.

Expiry. If the dedicated IP expires unpaid, we hold the same address for 7 days. During that period, the device stays connected, but goes out through a different IP and the ports receive nothing. After the 7 days, the address goes back to the pool and you lose it.

Address reputation. We do not control blocklists kept by third parties and do not guarantee that an outside service will accept the IP. The address's reverse name (PTR) is not customized.

Refunds. The dedicated IP is not refundable, except for any right of withdrawal guaranteed by law.

Apps. The dedicated IP works in every FortiSafe app except the browser extension. Buying and managing it (device, ports, renewal) are done on the website, in My account.

7. Global and Brazil + Global plans

What they are. The Global plan covers 1 device, which connects through servers outside Brazil, and doesn't include servers in Brazil. The Brazil + Global plan covers up to 3 devices on the servers in Brazil and 1 device on the servers in other countries, which can be one of the 3; in that case, it takes a slot on each network. On receipts, these plans may appear as “Mundo” and “Brasil + Mundo”.

Servers. The servers outside Brazil come from our infrastructure partner's list, which changes often. We don't guarantee a specific country, city or server. Your plan gives you connection to the countries available at any given moment: if a country leaves the list, you keep connecting to the others, and its departure does not, by itself, entitle you to a refund or extra time. The 30-day refund in the Refund Policy still applies.

Third-party services. Each service decides how it treats VPN connections. We don't guarantee that a website, an app or a streaming platform will work through these servers.

What isn't included. The Global plan doesn't include a dedicated IP, the browser extension or router configuration, which use the servers in Brazil. On the Brazil + Global plan, these features use the Brazil slots.

Coupons. Partner coupons don't apply to these plans.

Purchase, price and refunds. These plans are sold only on the website. Price, renewal, cancellation and refunds follow the general rules of these Terms.

8. Access through a partner code

If your access came from an activation code given to you by a partner, the partner pays for it while your contract with them is active, and FortiSafe charges nothing for that access.

If that contract is suspended or ends, the access stops, and any devices above what remains on your account are disconnected, newest first. When the contract is active again, the access comes back on its own.

The partner does not receive your email or any data about your account, and we do not receive any data about your contract.

Anything you buy adds to the partner's access and stays valid under that plan's own rules, even if the contract ends.

9. Acceptable use

You may not use FortiSafe to:

• commit or facilitate crimes, fraud or scams;
• produce, obtain or distribute child sexual abuse material;
• send spam, spread malware or attack systems and networks, including denial-of-service attacks and unauthorized scanning;
• infringe copyright or other third-party rights;
• evade international sanctions;
• resell the service, use the account beyond its device limit or deliberately overload the network.

Some countries restrict VPN use. You are responsible for complying with the law where you use the service.

10. Where the service isn't available

To comply with sanctions and export control laws, we don't sell the service or deliver configuration to anyone located in Belarus, Cuba, Iran, North Korea, Russia, Syria, Crimea, Sevastopol, Donetsk and Luhansk. This list may change.

• When you buy and when you set up a device, we check your location by your IP address. If it is in one of those places, the request is refused.
• For an international card, we also check the billing address and the card's country, after payment. If they point to one of those places, access isn't enabled, renewal is paused and the purchase shows as “under review” in your account until a person reviews it.
• What happens to the amount paid follows the Refund Policy, unless the law requires otherwise.
• If you think this is a mistake, write to support@fortisafe.net.

11. Suspension and termination

We may suspend or close an account for a serious breach of these terms, a legal order, or a risk to the network or to other customers. Whenever possible and permitted, we give notice first and explain why.

If we close your account without any breach on your part, we refund the unused portion of your subscription.

12. What a VPN doesn't do

• It doesn't make you anonymous: sites you sign in to still know who you are.
• It doesn't protect you from malware, phishing messages or fake websites.
• It doesn't stop the service you use from recording what you do there.

13. Liability

We provide the service with professional care. To the extent permitted by law, our total liability for damages related to the service is limited to the amount you paid in the 12 months before the event. This limit doesn't apply to willful misconduct, gross negligence, or rights that consumer protection law in your country doesn't allow to be restricted.

14. App and brand

You receive a personal, non-exclusive, non-transferable license to use the apps while your subscription is active. The brand, software and website content belong to Tascom Global Network LLC or its licensors.

15. Governing law and venue

These terms are governed by the laws of the State of Florida, United States.

If you are a consumer living in Brazil, the European Union or any other country whose law grants rights that cannot be waived by contract, those rights still apply — including the right to bring a claim in the courts where you live.

Before any dispute, write to support@fortisafe.net: most issues get solved in a conversation.

16. Changes to these terms

We email you about material changes at least 30 days before they take effect. If you don't agree, you can cancel before then at no cost.

Correction of September 15, 2026, in version 1.4: the pricing section said charges in reais could include IOF tax. They don't — you pay exactly the advertised price. Because this correction only benefits you, it applies right away.

Version 1.5, published on September 18, 2026: describes the website's payment methods — PIX, credit card in reais and international card in US dollars — and how each one renews, charges and shows on your statement. These rules apply from publication to purchases made from then on, because you see and accept them at checkout; nothing changes for existing subscriptions.

Version 1.6: the refund window for purchases on the website went from 7 to 30 days from each charge, in any country, on September 25, 2026. Because it only benefits you, it has applied since then.

Version 1.7: adds the partner coupon rule — discount only on the first charge, for people without an active subscription, one coupon per purchase and not combined with another discount. Notice was sent by email 30 days in advance.

Version 1.8 — October 15, 2026: new “Dedicated IP” section. This section applies from publication, only to people who buy a dedicated IP. For everyone else, nothing changes. The other rules of these Terms, including those of versions 1.6 and 1.7, take effect on November 7, 2026, as announced.

Version 1.9 — October 16, 2026: in the “Dedicated IP” section, the refund rule becomes a single one — the dedicated IP is not refundable, except for any right of withdrawal guaranteed by law — and the sentence about the server being down is removed. It applies from publication, only to people who buy a dedicated IP. The other rules of these Terms, including those of versions 1.6 and 1.7, take effect on November 7, 2026, as announced.

Version 1.10 — November 1, 2026: new section “Global and Brazil + Global plans”, and the coupon rule now says coupons don't apply to these plans. It applies from publication to people who buy one of these plans; for other customers, 30 days after the email notice. The other rules of these Terms, including those of versions 1.6 and 1.7, take effect on November 7, 2026, as announced.

Version 1.11 — November 2, 2026: no change to these Terms; the version number follows the Privacy Policy.

Version 1.12 — November 2, 2026: the annual renewal notice becomes 30 to 40 days before the charge, with a yearly reminder for monthly payers; the plan gives you connection to the available countries, and a country leaving does not, by itself, entitle you to a refund or extra time; new section “Where the service isn't available”. It applies from purchase if you buy from publication onward. If you are already a customer, it applies from your next purchase or renewal.

Version 1.13 — November 3, 2026: new “Access through a partner code” section. It applies from publication, only to people who activate a code; they accept it at activation. For everyone else, nothing changes.

Version 1.14 — November 10, 2026: adds payment with crypto (USDT, USDC, Bitcoin, Lightning and Liquid). It applies from publication, only to people who pay with crypto; they accept it at purchase. For everyone else, nothing changes.

17. Contact

• Support: support@fortisafe.net
• Privacy: privacy@fortisafe.net
• Mail: Tascom Global Network LLC, 13057 Gabor Ave, Orlando, FL 32827, United States